This policy describes how jewellery purchased from Shreeji Jewellers is handed over or delivered to you.
1. In-store pickup
Most purchases are collected in store at Main Road, Lonar, Dist. Buldhana, Maharashtra 443302, India, during Monday – Sunday · 10:30 AM – 8:30 PM. Please carry a valid photo ID and your invoice or order confirmation. Ready-made items are handed over on purchase; custom orders are ready on the date agreed with you.
2. Home delivery
- Where we agree to deliver, we use insured, tracked courier or hand delivery and share the tracking details on WhatsApp or by call.
- Delivery is currently available within India. Local deliveries in and around Lonar are usually completed within 1–3 working days; other locations within 3–7 working days after dispatch.
- Delivery charges, if any, are told before you confirm the order. High-value orders are delivered only against ID verification and signature.
3. Insurance and risk
Insured shipments are covered until delivered. On delivery, please check that the package seal is intact; if it appears tampered with, do not accept it and contact us immediately.
4. Delays
Timelines are estimates and may be affected by courier delays, festivals, weather or events beyond our control. We will keep you informed of any delay.
5. Damaged or incorrect items
Report any damage or error within 48 hours of delivery with photographs and a short unboxing video, by WhatsApp at +91 86055 05091 or email at shreejijewellers014@gmail.com. We will arrange replacement, repair or refund as per our Returns & Exchange policy.
6. Wholesale orders
Delivery terms for retailer and bulk orders are agreed in writing at the time of order.
7. Contact
For delivery questions contact shreejijewellers014@gmail.com or +91 86055 05091.