This Privacy Policy explains how Shreeji Jewellers ("we", "us", "our"), located at Main Road, Lonar, Dist. Buldhana, Maharashtra 443302, India, collects, uses, stores and protects your personal information when you visit our website, contact us, or communicate with us by phone, SMS, email or WhatsApp. We process personal data in accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
1. Information we collect
- Details you give us: name, mobile number, email, city, and the products or services you ask about.
- Messages: the content of enquiries and conversations you send us on WhatsApp, by call, SMS or email, including any reference photos you share.
- Order and billing details: information needed to prepare an estimate, invoice (including GST details), custom order or old-gold exchange in store.
- Technical data: basic information such as browser type and pages visited, collected through standard server logs.
We do not collect payment card or UPI details on this website. Payments are made in store.
2. How we use your information
- To respond to your enquiries and provide estimates, appointments, orders and after-sales service.
- To issue invoices and meet tax, hallmarking and other legal obligations.
- To send service messages such as order status, pickup readiness and appointment reminders.
- To send offers, new collection updates or festival greetings, only where you have agreed to receive them.
- To keep our website secure and improve it.
3. WhatsApp communications
We use WhatsApp, including the WhatsApp Business Platform, to communicate with customers. By messaging us on WhatsApp, or by ticking the consent box on our contact form and giving us your number, you agree that we may message you on WhatsApp about your enquiry, order or appointment. We send marketing messages only with your opt-in.
- You can opt out at any time by replying STOP, by blocking the number, or by contacting us at shreejijewellers014@gmail.com.
- Your use of WhatsApp is also subject to WhatsApp's own Terms of Service and Privacy Policy.
- Message content may be processed by WhatsApp / Meta and by service providers that help us operate the Business Platform.
- We will never ask you for passwords, OTPs, card numbers or UPI PINs on WhatsApp.
4. Sharing of information
We do not sell your personal data. We share it only with:
- Service providers who help us run our business (for example messaging, hosting, billing and delivery partners), who must protect it and use it only for our purposes.
- Government or regulatory authorities where required by law.
- Another party in connection with a merger or sale of the business, subject to this policy.
5. Data retention
We keep enquiry data only as long as needed to serve you. Invoices and transaction records are retained for the period required under tax and accounting laws. You can ask us to delete other data at any time.
6. Your rights
You may ask us to access, correct, update or delete your personal data, to withdraw consent, or to raise a grievance. Write to shreejijewellers014@gmail.com or call +91 86055 05091. We will respond within a reasonable time and in any case within the period required by law.
7. Security
We use reasonable technical and organisational safeguards to protect your data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Children
Our services are not directed to children under 18, and we do not knowingly collect their personal data without a parent or guardian's consent.
9. Cookies and third-party links
This website does not use advertising cookies. It may link to or embed third-party services such as Google Maps, Instagram and Facebook, which have their own privacy policies.
10. Changes to this policy
We may update this policy from time to time. The "Last updated" date above shows the latest version.
11. Grievance officer / contact
Shreeji Jewellers
Main Road, Lonar, Dist. Buldhana, Maharashtra 443302, India
Phone / WhatsApp: +91 86055 05091
Email: shreejijewellers014@gmail.com
See also our Terms & Conditions.